Terms & Conditions

1Acceptance of Order Terms

By placing an order on brookytreats.com or through our official WhatsApp desk (03282198558), you agree to be bound by these Terms and Conditions. These terms govern the production, scheduling, payment, and motorcycle courier dispatch of our handcrafted brownies.

2Fresh Baking Model & 2:00 PM PKT Cut-off

Brooky Treats operates strictly as an on-demand cloud kitchen. To eliminate food waste and ensure peak freshness, we do not hold stale shelf stock.

3Karachi Delivery Fares & Courier Protocol

Delivery fares are calculated strictly by actual road distance from our central kitchen hub in Gulshan-e-Iqbal, Karachi:

Courier Delivery Protocol: Orders are carefully dispatched in secure bakery packaging via express bike couriers across Karachi. The customer is responsible for providing a valid, reachable phone number to receive the rider's arrival call at the delivery address or gate.

4Payment Options & Verification

• Cash on Delivery (COD): Exact payment in Pakistani Rupees must be handed to the motorcycle rider upon physical delivery.
• Bank Transfer & Raast Details: Transfers are made directly to Bank Name: Zindigi (Account No: 03282198558, IBAN: PK63JSBL9999903282198558) or Raast ID: 03282198558. Verified Account Title displays as Inayah Subhan / Anaya Subhan (QR Merchant: Brooky Treats). Online transfer orders require payment receipt confirmation before the batch is loaded into the oven.

5Perishable Goods & Cancellation Policy

To cancel or reschedule an order before baking commences, notify our team immediately via WhatsApp at 03282198558.

6Quality Guarantee & Transit Damage

We inspect every crinkle crust and package every batch in food-grade silicone-lined boxes with greaseproof seals. In the rare event that your brownies are crushed, melted, or damaged during motorcycle courier transit:

Contact us via WhatsApp (03282198558) within 2 hours of delivery with photos of the damaged box. Upon verification, we will immediately schedule a fresh replacement bake or issue an appropriate credit.

7Storage & Serving Best Practices

Brownies remain fresh in an airtight container for up to 5 days at cool room temperature, or up to 2 weeks refrigerated. For our signature molten fudge texture, warm an individual slice in the microwave for 10 to 15 seconds before serving.

8Governing Law

These terms are governed and construed in accordance with the laws of Karachi, Province of Sindh, Islamic Republic of Pakistan.